Welcome to our on-line store! These pieces of fine jewelry are a small sampling of the many beautiful selections we have in our brick & mortar store showroom. If you see a piece of jewelry on the on-line store site, but would prefer a different color stone, yellow gold instead of white gold for example, contact us by phone 914-944-1495 or email firstname.lastname@example.org and we will do our best to accommodate you. We also will be happy to custom fabricate the piece of jewelry you have been dreaming about, in our small factory where most anything is possible to make!!! We strive to have your smile be as bright and sparkling as your jewelry purchase from us! Enjoy shopping, Steve and Sue
Terms & Conditions: Upon using our site you automatically agree to our terms & conditions.
Product Availability: We will try to ensure that our on-line selections are as accurate and complete as possible. Some pieces of jewelry may not be in stock and unavailable for immediate delivery. The price of the out of stock pieces may be subject to change due to the fluctuating material cost changes. We will notify you if there are any changes and inform you of a delivery time.
Shipping Policy – We Do Not Share Personal Information
- Please email us prior to your order so we may confirm any shipping requests.
- Shipping costs will be calculated at the final process of your order.
- All orders must be signed for upon delivery to a residence or business address. NO EXCEPTIONS.
- We offer free gift wrapping upon request.
Return Policy: Steve & Sue take pride in having your satisfaction with every purchase from Matero Fine Jewelry & Design. If you decide you need to return your online or phone purchase, you have 7 days for a refund and 14 days for an exchange. Shipping costs will be deducted from your returns. The contents of your package must be in the original condition and original box, along with the receipt. Please email us to let us know you are sending a return and we will give you a RA# to put on the outside of your package. Do not write the word jewelry on your package on the outside of the exterior box upon it’s return to us. Address it as follows:
238 Saw Mill River Road
Millwood, NY 10546
RA# (number we assign you)
We will process your return upon receiving your package and confirming that the jewelry was not damaged or had wear and tear during the 7-14 day period. All exchanges must be finalized within 60 days of the return. Shipping costs will be deducted from the amount of the exchange.
***Special Orders and Sale items are Final Sales. Custom orders are not eligible for return*****
Limited Warranty: Steve and Sue take great pride in the jewelry they make, repair and have in their showroom. If you find a defect with the workmanship of your purchase, we will gladly take care of it for you! Normal wear does occur, prongs break, stones can become damaged, come loose, fall out, chains break….we will repair the jewelry for you at the normal repair fee. Any work done by another jeweler other than Matero Fine Jewelry & Design voids the warranty.
Insurance policy: Please understand, the warranty policy is not the same thing as an insurance policy. It is the customer’s responsibility to insure their own jewelry through private insurance for loss or damage not covered by above warranty. We can assist you with a free quote from Jeweler’s Mutual if you would like us to. They can be a great alternative as they cover both replacement and repairs of your jewelry.